Resetting Your Family Diamond

We will be pleased to consider resetting your family heirloom diamond(s) into most of our designs. Stop in any time to explore possibilities and options. We have hundreds of rings and variations from which to choose. To assure delivery by Christmas, resetting projects should be started before September 1.

Cross’s Resetting Season
    •    Starting your resetting project January 1 thru August 31. Most projects are completed in 8-12 weeks.
    •    Starting a resetting project in September. Most projects are completed in time for Valentine’s Day, February 14.
    •    Resetting projects started in October, November, December. Completion dates are typically March, April, May

Quality Takes Time

We believe in fine jewelry, exquisitely made jewelry, the best precious metals, the very best gems. The best quality always has, and always will, take time. Select a new Cross item already made and if you place your order by 9AM, Monday - Thursday, it’s possible to have it by noon the very next day.

If we are designing a piece of jewelry using your family diamonds, we are going to follow our time-tested philosophy of old world craftsmanship. We will not rush the creation of anything precious or anything rare. Your family diamond is too important to us to ever do anything other than take the full measure of time in its creation.

We understand your desire for a new design and your eagerness to have the piece to wear for your next big occasion. The time that we give for completion for every project is real and necessary for the creation of the very best quality piece of fine finished jewelry.

Our Cross team of jewelers creates thousands of pieces of jewelry every year to sell in our store

We still accept between one-hundred and one-hundred twenty-five of our clients’ family diamonds for resetting into Cross designs each year. One-hundred to one-hundred twenty-five is actually a small number. If you are considering having a diamond reset, it’s better to do it sooner rather than later. Because of increasing demand for the new jewelry we make and sell, at some point in the not too far future we may discontinue the opportunity to reset your family diamond. Cross does not reset customers’ newly acquired diamonds.

Resetting Colored Gemstones

We are happy to work with our customers to reset a colored gemstone previously purchased from Cross. We do not reset colored gemstones acquired from other stores. Due to variances in cutting/proportions and potential treatments that could have unknown short or long-term risks, we only reset colored gems we previously sold.

All Cross gems (and diamonds) have been acquired from some of the world’s finest and most reputable sources, are thoroughly tested, and are unconditionally guaranteed to be exactly, precisely what we represented them to be.

If you have any questions about new jewelry or a resetting project you may be considering, please give us a call Monday through Friday, 9:30am to 5:00pm.

Thank You For Considering Cross

For instructions for sending your diamond to us please print and fill out our Resetting Information Shipping Form